Delivery

Delivery times vary depending on the delivery address.

If your order is placed Monday to Friday before 12 p.m., it will generally be shipped within 24 to 48 hours after payment is validated.

Three delivery options are offered:

• Colissimo France and Monaco
• Courier Paris intramuros
• Express shipping France D+1 for orders placed before 11 a.m.

When your order is placed in “processed” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the La Poste website.

Ivarene invites you to choose an Express delivery method:

• Paris intramuros: a courier for same-day delivery from Monday to Friday provided that the order is placed before 1 p.m.
• For all of France: D+1 delivery for all orders placed before 11 a.m.
• all orders outside France are sent via DHL or UPS

Do not hesitate to inform us of the urgent nature of your order by email: hello@ivarenegems.com, we will do our best to deliver your order as quickly as possible.

When your order is placed in “processed” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the La Poste website.

If you wish to follow the progress of your order, log in to your account on the website and click on “orders”. In this section you can consult the progress of your order:

• In preparation (your order has been validated and is currently being processed)
• Being delivered (your order has been shipped and you can now follow its progress on the carrier's website using the package number)

For deliveries by Colissimo, an e-mail or SMS will be sent to you as soon as your package is shipped, indicating a delivery tracking number.

For any further information, you can contact our customer service by email hello@ivarenegems.com, Monday to Friday (excluding public holidays in France), from 10 a.m. to 6 p.m. (metropolitan France time).

What if I change my mind? Consult the Return & Exchange section

Delivery costs are the responsibility of the user and will be specified when confirming the order.

Shipping costs are free for any order equal to or greater than 230 euros for delivery in Metropolitan France and Monaco.

Your part is insured during transport.

The ordered products will be delivered to the address indicated by the customer, anywhere in the world.

Delivery is provided by Colissimo Standard in France and by UPS or DHL for the rest of the countries.

For all deliveries outside the European Union, additional customs fees and taxes may be applied and are the responsibility of the customer.

For our customers in the United Kingdom, please note that since January 1, 2021, customs charges apply to all orders over £135 (approximately €155).

Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to find out their amount from their local customs office. Due to customs clearance, delivery times may be extended.