We do our best to process orders quickly. If you would like to change or cancel your order, contact us as soon as possible at hello@ivarenegems.com with your order number. We can only guarantee changes before your parcel has shipped.

We accept payment by credit card (Visa, Mastercard, American Express), Apple Pay and PayPal. We also offer payment in 3 interest-free installments via Alma.

If the piece you want is marked "Back in stock soon", you can enter your email address to be notified as soon as it is available again. If the piece does not appear on our site, write to us at hello@ivarenegems.com.

For most of our international destinations, taxes and customs duties are included in the price at checkout, so you pay nothing on delivery. For some countries, local fees may apply on delivery. If this applies to your destination, it will be shown at checkout.

Yes, add your message in the "Additional information" section when placing your order. Also let us know if you would prefer the invoice not to be included in the parcel.

Every IVARENE creation is carefully wrapped in our packaging. You can add a gift pouch directly from the product page before adding your piece to the cart.

You have 14 days from receipt of your order to notify us of your wish to return it. Returns are accepted only for orders placed from a country within the European Union. The jewelry must be returned unworn, in its original packaging, accompanied by your order number.

Fill in our return form or contact us at hello@ivarenegems.com with your order number and a photo of the piece. For customers based in France, we will provide a prepaid shipping label and the return costs will be deducted from the refunded amount. For customers based outside of France, the return costs and arrangements are your responsibility, to the following address: IVARENE, 68 rue Singer, 75016 Paris, France. Only returns insured for the value of the jewelry will be accepted.

Once your return has been received and approved, the refund is issued to your original payment method within the usual banking timeframes. If your original order qualified for free shipping and the return brings the total below the free shipping threshold, the initial shipping costs will also be deducted from the refund.

France & Monaco: Colissimo with signature, free over €200, €9.90 below. Courier within central Paris, €14.90. DHL Express next day, free over €400, €18 below.

European Union: International Express, 1 to 3 business days, free over €600, €28 below.

United Kingdom & Switzerland: DHL International, €45.

International: DHL International, free over €900, €65 below.

For most of our international destinations, taxes and customs duties are included in the price at checkout. For some countries, local fees may apply on delivery; this will be shown at checkout.

Orders placed Monday to Friday before 12pm are shipped within 24 to 48 hours of payment confirmation. Once your order is processed, you receive a confirmation email with your tracking number.

Choose the Express option when placing your order: courier within central Paris on the same day (order before 1pm), DHL Express next day for France (order before 11am), DHL Express for international.

As soon as your order is processed, you receive an email with your tracking number. You can track your parcel on the La Poste or DHL website depending on your delivery area.

A natural stone is a gem taken directly from the earth, with no chemical treatment or artificial synthesis. Each stone is unique: its color, inclusions and nuances are shaped by millions of years of natural formation. This is exactly what makes every IVARENE piece singular and precious.

Because each stone is a unique fragment of nature. The nuances, veins and inclusions differ from one stone to another, even within the same mineral species. Your IVARENE piece is therefore truly one of a kind, like no other.

Each stone carries its own energy and virtues. You can let your intuition guide you: the stone that draws you in is often the one you need. You can also choose according to your intentions: serenity, self-love, protection, mental clarity. You will find the virtues of each stone directly on every product page.

No. We select only untreated natural stones, chosen for their quality, brilliance and authenticity. Each stone is carefully sourced before being assembled by hand in our ateliers in France.

Natural stones are sensitive to humidity, chemicals and prolonged direct light. Avoid wearing your jewelry in the shower, in the sea or while playing sport. Store it away from light in its case. To clean it, simply use a soft, dry cloth.

Measure your wrist where you usually wear a bracelet, using a tape measure or a thin piece of string. Add 0.5 cm for a snug fit, 1 cm for a looser fit.

For bracelets, 4 sizes are available: XS, S, M, L, XL depending on the model.

For necklaces, the standard size is 44 cm. Some models come in shorter or longer lengths; the size is specified on each product page. Our extensions add an extra 5 cm.

For rings, two sizes are available: Small (48 to 52) and Medium (53 to 55).

Each piece is handmade in our Paris atelier, with the greatest respect for the jewelry tradition. We select precious and semi-precious stones, knotted onto a silky nylon cord with three knots between each stone, which guarantee great strength.

Our precious and semi-precious stones are sourced mainly in India. Variations in color, size and transparency, as well as inclusions and marks, are all small imperfections that make our pieces authentic and naturally beautiful.

A small piece engraved with the IVARENE hallmark is added to the clasp. A certificate of authenticity is also provided with each piece.

Our 6-month warranty covers manufacturing defects only. It does not cover normal wear, loss, theft, or damage resulting from misuse, negligence or accident.

If your item has a manufacturing defect, we will fully reassemble your necklace or bracelet.

Our Paris atelier offers a full reassembly service: we clean the stones, replace the cord and rebuild the piece entirely.

To start a request, fill in our repair form with a photo of the piece. Our team will reply within 3 business days with a diagnosis and, if needed, a quote.

Allow 3 to 4 weeks from the moment the piece is received in our atelier. Times may be longer for earrings and rings.

A quote will be sent to you for approval before any repair, once we have received the photo of your piece.

Natural stones are sensitive to humidity, chemicals and prolonged direct light. Avoid wearing your jewelry in the shower, in the sea or while playing sport. Store it away from light in its pouch. To clean it, simply use a soft, dry cloth.

Avoid chemicals: perfumes, creams, chlorine. Remove your jewelry before swimming.
For any repair request, visit our Repair page.

French wire (cannetille) is a delicate metal thread, flattened and coiled into a spiral, widely used in jewelry making and embroidery. At IVARENE we use a fine gold-colored French wire, made of 98% copper, 1% silver and 1% gold, protected by a clear varnish, which sits as a protection between the nylon cord and the clasp.

As a material made mostly of copper, it can, over time and depending on storage conditions, show signs of oxidation. This natural reaction is due to exposure to air and humidity. To preserve the shine of your jewelry, we recommend keeping it in a dry place, away from light.

The strength of our nylon cord: heritage and innovation for unmatched quality.

For centuries, fine pearls were traditionally strung on a silk cord, prized for its suppleness and elegance. This age-old craft shaped the history of jewelry, where silk gave the most precious pieces a refined finish. Over time, the jewelry industry evolved and adapted to technical advances to meet modern durability standards.

This is how the nylon cord was born, a material that combines the delicate look of silk with far superior strength. Used in our necklaces and bracelets, this nylon cord keeps the elegance and finesse of the traditional setting while offering outstanding robustness. Able to withstand wear, pulling and everyday movement, it is the perfect alliance of artisanal heritage and technical innovation.

A piece of jewelry remains precious and deserves particular attention. To preserve its beauty and extend its life, it is essential to handle it with care and avoid sudden movements.

Why can malachite stones become matte over time?

Malachite is a natural stone prized for its intense green color and beautiful veining. However, due to its chemical composition, it is particularly sensitive to wear and external aggressions. Malachite is a relatively soft and porous stone, which makes it vulnerable to humidity, chemicals and regular friction.

Over time, these factors can alter the surface of malachite, causing it to lose its natural shine and become more matte. To preserve the brilliance of this stone, avoid exposing it to water, perfumes and household products. Store your malachite jewelry in a dry place and avoid frequent contact with other hard surfaces.